Ships from Markham, ON
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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (food consumables such as coffee, sugar with a story or oat milk), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Your satisfaction is our priority and we hope to do what we can do make it perfect! Eligible items are returnable for refunds or exchange within 30 days of purchase. To get started on the return process please visit our return portal here.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.